“This feature is not supported. Contact your system administrator with the error code 80180014.” occurs when you try to enroll your Windows device to Azure Active Directory using Microsoft Intune or Autopilot. It means that your device enrollment restriction policy does not allow personally owned devices for the Windows (MDM) platform. This error can prevent you from signing in to your school or work account and accessing apps such as Outlook and Teams.
To fix this error, you need to check and change the device enrollment restriction policy in Intune, update the firmware of your device, or reset the Microsoft Endpoint Manager settings.
The main purpose and scope of the article is to provide some solutions to fix the error code 80180014, which occurs when you try to enroll your Windows device to Azure Active Directory using Microsoft Intune or Autopilot. The article will cover three possible solutions, which are:
- Checking and changing the device enrollment restrictions in Intune
- Updating the firmware of the device
- Resetting the Microsoft Endpoint Manager settings
The article will also explain the causes and consequences of the error and provide some tips and suggestions for avoiding it in the future.
What is Error Code 80180014?
Error code 80180014 is associated with Microsoft Intune and often occurs during the enrollment process when adding a work/school account to Windows and attempting to enroll the device in Azure AD.
The error may be triggered by policy restrictions set up in the Intune MEM portal, preventing the device from being added to the school’s network. It can also be linked to a policy setting that restricts access to certain resources, such as Wi-Fi, on the device.
What are the Possible Reasons for Error Code 80180014?
As you mentioned, some of the possible causes of the error code 80180014 are:
- Device enrollment restrictions: This error can occur if your device is recognized as a personal device and your organization’s policy does not allow personal device enrollment for the Windows (MDM) platform.
- Outdated firmware: This error can also happen if your device’s firmware is outdated and interferes with the Autopilot deployment process.
- Microsoft Endpoint Manager issues: This error can be caused by incorrect or incomplete configuration of Microsoft Endpoint Manager, which handles the device enrollment and management.
Fixing error 80180014 When Connecting the school account
Sure thing! If you’re getting the 80180014 error, it’s probably because of some Device Enrollment restrictions. Let’s get this sorted:
- Go to the Microsoft Intune admin center – that’s your hub for fixing this stuff.
- Navigate to Devices, then hit Enroll Devices, and finally, go into Enrollment Restrictions.
- Find the policy that’s affecting your users – if there’s only one, that’s the one to edit.
- Dive into Platform settings – that’s where the magic happens.
- Make sure the Windows (MDM) Platform isn’t playing hard to get. If it’s blocked for personally owned devices, change that to Allow.
- Don’t forget to hit Review + Save – we want these changes to stick!
That’s it! With these tweaks, you should bid farewell to the error and welcome a smoother enrollment process. Cheers!
How To Fix Error Code 80180014 (This feature is not supported. Contact your system administrator with the error code 80180014.)?
Solution 1: Checking and changing the device enrollment restrictions in Intune
Solution 1 is to check and change the device enrollment restrictions in Intune. This solution can help you fix the error code 80180014 if your device is recognized as a personal device and your organization’s policy does not allow personal device enrollment for the Windows (MDM) platform. Here are the steps to follow:
- Log in to the Microsoft Intune admin center and navigate to Devices -> Enroll Devices -> Enrollment restrictions.
- To Edit the policy that is applied to the users and make sure that the Windows (MDM) platform is allowed for personally owned devices.
- Save the changes and try to enroll your device again.
To edit the policy that is applied to the users and make sure that the Windows (MDM) platform is allowed for personally owned devices, you can follow these steps:
- Log in to the Microsoft Intune admin center and navigate to Devices -> Enroll Devices -> Enrollment restrictions.
- To Edit the policy that is applied to the users. If there is only one default policy, edit that one.
- Edit Platform settings.
- Check to confirm if the Windows (MDM) platform is blocked or allowed. If The Windows (MDM) platform is already set to Block in the personally owned panel, then please select Allow and then click on Review + Save.
- Try to enroll your device again.
Solution 2: Update the firmware of the device
Okay, here’s an easy breakdown for fixing error code 80180014 by updating your device’s firmware. Follow these simple steps:
- Check Your Firmware Version:
- Use a free system information tool or check in Device Manager/Settings on your device.
- Compare with the Latest Version:
- Visit the manufacturer’s support website or use Windows Update to find the latest firmware for your device model.
- Download and Install Updates:
- From the manufacturer’s site, follow their instructions to download and run the firmware updater tool. For Windows Update, go to Settings > Update & Security > Check for updates. Any available firmware updates will be installed automatically.
Remember, updating your device’s firmware can boost performance and stability, making it more compatible with Autopilot. But be cautious! Follow instructions closely to avoid potential damage.
Solution 3: Reset the Microsoft Endpoint Manager settings
Alright, here’s an easy guide for Solution 3 to fix error code 80180014 by resetting Microsoft Endpoint Manager settings:
- Delete Computer Record:
- Go to Microsoft Intune admin center, find Devices > All devices.
- Pick the device you want to remove and hit Delete.
- Remove from Azure Active Directory:
- Head to the Azure portal and choose Azure Active Directory > Devices.
- Select your device, then click Delete.
- Re-enroll with Microsoft Endpoint Manager:
- Follow your device type’s enrollment instructions. If using Autopilot, reset your device and go through the Out-of-Box Experience (OOBE) again.
Remember, resetting Microsoft Endpoint Manager helps fix the error and lets you enroll your device smoothly. But, a heads up—this process wipes out any apps, policies, or settings applied to your device before. Be ready for a clean slate!
[100% Fixed] SYSTEM THREAD EXCEPTION NOT HANDLED BSOD
Windows 11 Black Screen Of Death,Infinite Loading,Bootloop
Kernel Security Check Failure BSOD On Windows 11/10
Conclusion
Hey there! We’ve covered error code 80180014, a hiccup you might face when trying to enroll your Windows device into Azure Active Directory using Microsoft Intune or Autopilot. Here’s the lowdown:
Why it happens:
- Device enrollment restrictions in Intune
- Outdated device firmware
- Microsoft Endpoint Manager acting up
How to fix it:
- Check and tweak device enrollment restrictions in Intune.
- Keep your device firmware up to date.
- Give Microsoft Endpoint Manager a little reset.
Why bother fixing it:
- Smooth enrollment means boosted productivity, security, and performance.
- Access your school or work account and nifty apps like Outlook and Teams.
- Manage your device settings and policies from the comfort of anywhere.
- Minimize risks of data loss, malware, or sneaky unauthorized access.
Tips for the future:
- Regularly update your device firmware for Autopilot compatibility.
- Ensure your device enrollment policies allow personal device enrollment for Windows (MDM).
- Hit up your school or company admins if you run into any enrollment or management troubles.
Hope this guide gets you past the 80180014 hurdle and helps you enroll your device without a hitch. Got questions or thoughts? Drop ’em in the comments below!